CRM V/s CXM

CRM: The traditional way of salesforce management CXM: Everything that a CRM offers
Plus
Complete customer experience management
  Control or Police Sales Force   Engaging, collaborating and/or satisfying customers
  Quantitative analysis of data (call rates etc.)   Qualitative approach to make quantitative information more actionable
  Captures customer data & processes it   Focus on customer communication & personalized interaction to improve customer experience